If you are a service-based business and have listed services on your website, then customers can request a booking for these services. In doing so the customer is in fact, submitting a booking request rather than a confirmed booking. This means you can review the request and decide whether or not you wish to accept it.

If you are not a service-based business, you can also receive customer messages through your website. 

When someone requests a booking or sends you a message, you will receive an email with the relevant information:

  • The requested service or the nature of their enquiry
  • The date and time
  • The customer contact information. 


If you are on a paid plan, you will also receive an SMS with the customer's request. 

Please note: You will receive the notifications on the email address and mobile number you have shown on your website.If you have removed your email address from your website, then booking requests will be directed to the email address that was used to register your UENI account. 

As the business owner, you will receive an email such as this one:

You will also be able to see the customer's booking request or message in your Business Hub.

If you are on a paid plan, we will also send you an SMS letting you know about the customer enquiry.

The customer making the enquiry will receive an email if you reply to the message online, but you also have the option of calling the client if they leave you a phone number. That means no client is lost and your business can grow.

Need a hand? If you have any questions, please get in touch with our support team by messaging us here. We're always happy to help.